Dhaka Support Desk
Gulshan-2, Dhaka 1212; assistance available from 10 AM to 7 PM; for urgent wi9 Help needs, this desk is the first point.
Phone: +880 2 5500 1201
wi9 Office Address and Support Center
Even after 11 PM, many people first look up the office address; wi9 Support is arranged here to provide quick answers so that Bangladesh users can have phone, email, and location all in one place.
Motijheel Office Branch
32 Motijheel Commercial Area, Dhaka 1000; this branch is used for account verification and general communication.
Phone: +880 2 5500 1202
Uttara Contact Point
Sector 11, Uttara, Dhaka 1230; North Dhaka users can easily get office visit information here.
Phone: +880 2 5500 1203
Chittagong Support Center
Chandanaish Road, Agrabad, Chittagong 4100; for offline questions, app issues, and wi9 Login-related help, this center is essential.
Phone: +880 2 5500 1204
Why wi9 Support works for local users
Many people in Bangladesh run accounts using bKash or Nagad, so the support language is kept direct, simple, and practical.
Fast Answers
Guidance for common questions comes in three steps, reducing repeated searching.
Secure verification
During account verification, personal information is checked separately; security and privacy both matter.
Mobile-friendly
Pages load quickly even on slow networks; 3G users outside Dhaka can read easily.
Local payment
If you have questions about bKash, Nagad, and Rocket, the solutions are on the same page; you don't have to browse elsewhere.
Daily Schedule
Office hours are within 10 hours, so answering the phone during work hours is easy.
Four Easy Steps to Contact
Many times a small question stops you; by following the 4 steps below you will quickly get the necessary information from wi9 Contact.
1. Find account
First, verify the login information; that's the fastest way to request help.
2. Choose Office
Choose the nearest branch among Dhaka, Chittagong, or Uttara; this saves travel time.
3. Send Message
Write the problem in 2 lines; with a screenshot, the description becomes clearer.
4. See Answer
For common questions, guidance is available the same day; if needed, open the wi9 App and proceed.
Mailing address and office visit notes
Many people want to know the mailing address before sending documents; for wi9, the usable mailing address is Gulshan, Dhaka 1212, Bangladesh, where general documents and contact papers can be sent.
If you come to the office, it's better to come during business hours, considering Dhaka traffic; arriving between 11 and 4 saves time.
Also wi9 Help And Payment information If you check ahead, you can gather what you need.